92pkrg Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how 92pkrg ("we", "us", "our", "the Platform") collects, uses, processes, discloses, and safeguards personal information about individuals ("you", "User", "Player") who access or use the 92pkrg online gaming and sports betting platform at 92pkrg.org, including all associated games, services, and features.

92pkrg is committed to protecting the privacy of all users, with particular care given to the needs and expectations of our Pakistani player base. We recognise that users across Karachi, Lahore, Islamabad, Faisalabad, and throughout Pakistan entrust us with sensitive personal and financial information, and we take that responsibility seriously.

This Policy is incorporated by reference into the 92pkrg Terms and Conditions. By registering an account, accessing the Platform, or using any 92pkrg service, you confirm that you have read and understood this Policy and consent to the processing of your personal data as described herein.

2. Data Controller

For the purposes of applicable data protection law, 92pkrg acts as the data controller in respect of personal data collected from users of the Platform. As data controller, 92pkrg determines the purposes and means of processing personal data and is responsible for ensuring that such processing is conducted lawfully, fairly, and transparently.

92pkrg operates under an international gaming license, which imposes obligations with respect to the handling of player personal data including identity verification, record-keeping, and anti-money laundering compliance. These obligations inform and constrain how 92pkrg processes user data throughout the account lifecycle.

Where 92pkrg engages third-party service providers to process personal data on its behalf — for example, payment processors, identity verification providers, or game suppliers — those parties act as data processors under instructions from 92pkrg and are bound by appropriate data processing agreements. 92pkrg remains responsible for ensuring that third-party processors handle data in a manner consistent with this Policy.

3. Personal Data We Collect

92pkrg collects the following categories of personal data in connection with the operation of the Platform:

3.1 Identity and Registration Data

3.2 Financial Data

3.3 Gaming and Behavioural Data

3.4 Technical and Device Data

When you access the 92pkrg Platform, we automatically collect certain technical information including: IP address, device type and operating system, browser type and version, screen resolution, language settings, time zone, referring URL, pages visited, session duration, and login timestamps. This data is used for security monitoring, fraud prevention, and Platform optimisation.

4. How Personal Data Is Collected

92pkrg collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, initiating deposits or withdrawals, contacting customer support, or responding to surveys;
• Automated technical collection: Data collected automatically through your use of the Platform, including cookies, session tracking, and server logs (see Section 11 for cookie details);
• Third-party sources: Identity verification and fraud screening data from licensed KYC and anti-money laundering service providers; payment verification data from payment processors (JazzCash, EasyPaisa, banking partners); geolocation data from IP resolution services;
• Publicly available sources: Information from public registers or directories used to verify identity details provided during account registration or KYC;
• Customer support interactions: Records of communications between you and 92pkrg support via live chat, email, or any other channel.

5. Purposes of Processing Personal Data

92pkrg processes your personal data for the following purposes:

• Account registration and management: Creating, maintaining, and administering your 92pkrg account, including password recovery, account verification, and account settings management;
• Identity and age verification (KYC): Verifying that all account holders are aged 21 or above and that identity information is accurate, as required by 92pkrg's international gaming license;
• Service delivery: Processing bets, calculating winnings, providing live casino and slot game access, delivering sports betting markets, and providing all gaming services available through 92pkrg;
• Financial processing: Processing deposits and withdrawals through JazzCash, EasyPaisa, Raast, 1LINK, HBL, UBL, Meezan Bank, and USDT; maintaining transaction records in PKR;
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, money laundering, multi-account abuse, bonus abuse, and other security threats to the Platform and its players;
• Regulatory compliance: Fulfilling obligations under 92pkrg's international gaming license, including record-keeping, anti-money laundering (AML) reporting, and responsible gaming compliance;
• Customer support: Responding to queries, complaints, and dispute submissions; providing technical assistance;
• Responsible gaming: Monitoring gaming behaviour to identify potential problem gambling indicators; administering player-configured limits and self-exclusion;
• Platform improvement: Analysing aggregated usage data to improve Platform functionality, game selection, performance, and user experience;
• Marketing communications: Sending promotional offers, bonus notifications, and game updates to consenting players (see Section 14).

6. Legal Basis for Processing

92pkrg processes personal data under the following legal bases:

• Contractual necessity: Processing required to perform our contract with you — including account management, bet processing, payment handling, and customer support — is conducted on the basis that it is necessary to deliver the services you have requested;
• Legal obligation: Processing required to comply with 92pkrg's international gaming license obligations, anti-money laundering requirements, and other applicable regulatory requirements;
• Legitimate interests: Processing for fraud prevention, security monitoring, Platform optimisation, and responsible gaming monitoring, where such processing does not override your fundamental privacy rights;
• Consent: Processing for marketing communications and non-essential cookies, where your explicit consent has been obtained and may be withdrawn at any time.

7. Sharing Your Personal Data

92pkrg does not sell your personal data to third parties. We may share your personal data with the following categories of recipients in the circumstances described:

7.1 Service Providers and Data Processors

We engage third-party providers who process data on our behalf under contractual data processing agreements, including: payment processors (JazzCash, EasyPaisa, banking partners); identity and KYC verification providers; fraud detection and anti-money laundering screening services; game technology providers (live casino studios, slot game suppliers); cloud hosting and infrastructure providers; and customer support platform providers. These parties may only process your data in accordance with our instructions and this Policy.

7.2 Regulatory and Legal Disclosure

92pkrg may disclose personal data to regulatory authorities, law enforcement agencies, or courts where required to do so by applicable law, a valid court order, regulatory direction, or in connection with the prevention, detection, or investigation of fraud, money laundering, or other criminal activity. In such cases, 92pkrg will disclose only the minimum personal data necessary to satisfy the legal requirement.

7.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of 92pkrg's business assets, personal data held by 92pkrg may form part of the transferred assets. Users will be notified of any such transfer and of any material changes to data handling practices that may result.

8. International Data Transfers

92pkrg's primary data storage and processing infrastructure is maintained on secure servers. Some service providers engaged by 92pkrg — particularly live casino game suppliers and certain payment processing partners — may process data in jurisdictions outside Pakistan. Where personal data is transferred internationally, 92pkrg ensures that appropriate safeguards are in place to protect the data to a standard equivalent to the protections described in this Policy, consistent with the requirements of 92pkrg's international gaming license. These safeguards include contractual data protection clauses binding on the receiving party and, where applicable, transfer to jurisdictions with recognised data protection frameworks.

9. Data Retention

92pkrg retains personal data for as long as necessary to fulfil the purposes set out in this Policy, subject to the following considerations:

• Active accounts: Personal data is retained for the lifetime of your 92pkrg account and for a minimum of five (5) years following account closure, to satisfy anti-money laundering record-keeping requirements under 92pkrg's gaming license obligations;
• Transaction records: Financial transaction data is retained for a minimum of seven (7) years in line with standard financial record-keeping requirements applicable under 92pkrg's licensing framework;
• KYC documents: Identity verification documents are retained for the duration of the account relationship and for five (5) years after closure or as required by the relevant licensing authority;
• Self-exclusion records: Records of self-exclusion requests and periods are retained for a minimum of five (5) years following the end of the exclusion period to prevent inadvertent re-registration during an active exclusion;
• Marketing data: Data processed on the basis of marketing consent is retained until consent is withdrawn, after which it is removed from active marketing lists within 30 days;
• Technical logs: Server and security logs are retained for a maximum of twelve (12) months unless retained longer in connection with an active investigation or legal proceeding.

10. Security Measures

92pkrg implements a layered technical and organisational security framework to protect personal data against unauthorised access, disclosure, alteration, or destruction. Key security measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and 92pkrg's servers;
• Encryption at rest for sensitive personal data stored on 92pkrg's infrastructure;
• Hashed password storage — your password is never stored in plain text; only a cryptographic hash is retained;
• Mobile OTP two-factor authentication for account access, with additional verification triggered by unusual login patterns;
• Role-based access controls restricting employee access to personal data on a strict need-to-know basis;
• Regular security assessments and penetration testing of Platform infrastructure;
• Automated fraud detection systems monitoring transactions and login activity for anomalous patterns;
• Session timeout controls that terminate inactive sessions to protect accounts on shared devices.

Despite these measures, no system is completely impenetrable. In the event of a data breach that poses a risk to your rights and freedoms, 92pkrg will notify affected users promptly and take all reasonable remediation steps.

11. Cookies & Tracking Technologies

11.1 What Are Cookies

Cookies are small text files placed on your device when you visit a website. 92pkrg uses cookies and similar tracking technologies (including session tokens and local storage) to operate the Platform, maintain your logged-in session, personalise your experience, and gather analytical data about Platform usage.

11.2 Categories of Cookies Used

11.3 Managing Cookies

You may configure your browser to block or delete cookies. Note that blocking essential or security cookies will impair the functionality of the 92pkrg Platform, including the ability to maintain a logged-in session. Consent-based cookies may be declined without affecting core Platform access. For detailed browser-level cookie controls, refer to your browser's help documentation.

12. Your Data Rights

As a 92pkrg user, you have the following rights in respect of your personal data. To exercise any of these rights, contact 92pkrg at [email protected]. We will respond within 30 calendar days of receiving a valid request.

13. Minors & Age Policy

The 92pkrg Platform is strictly intended for individuals aged 21 years and above. 92pkrg does not knowingly collect or process personal data of individuals under the age of 21. Where 92pkrg becomes aware that personal data has been collected from a person under the age of 21, that account will be immediately suspended, the data will be deleted from active systems to the extent legally permissible, and any balances associated with the account will be handled in accordance with 92pkrg's underage gambling procedures.

Parents and guardians who believe a minor has accessed the 92pkrg Platform should contact support immediately at [email protected]. 92pkrg will investigate and take prompt action. Age verification controls, including CNIC-based KYC procedures, are employed to minimise the risk of underage access.

14. Marketing Communications

92pkrg may send you promotional communications about bonuses, game releases, PSL betting promotions, and other offers via SMS to your registered Pakistani mobile number, or through in-platform notifications. Marketing communications are sent only where you have provided explicit consent during registration or through your account settings.

You may withdraw marketing consent at any time by: (a) updating your communication preferences in your 92pkrg account settings; (b) replying "STOP" to any promotional SMS; or (c) contacting 92pkrg support. Upon withdrawal of consent, you will be removed from active marketing lists within 30 days. Withdrawal of marketing consent does not affect the processing of personal data for other purposes described in this Policy.

Note that certain communications — including account security alerts, OTP verification messages, transaction confirmations, and important account notices — are sent on the basis of contractual necessity rather than consent and cannot be opted out of while your account remains active.

15. Changes to This Privacy Policy

92pkrg may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal obligations, or the services we offer. Material changes to this Policy will be communicated to registered users via SMS to the registered mobile number and/or a prominent notice on the 92pkrg Platform at least seven (7) days before the updated Policy takes effect. The "Effective Date" at the top of this Policy will be updated accordingly.

Your continued use of the 92pkrg Platform following the effective date of any revision constitutes your acceptance of the updated Policy. If you do not accept the revised Policy, you must cease using the Platform and request account closure before the effective date. We encourage all users to review this Policy periodically.

16. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by 92pkrg, please contact us through the following channels:

• Email: [email protected] (plain text — do not click)
• Live Chat: Available 24/7 through the 92pkrg Platform — the fastest channel for data-related queries

92pkrg is committed to resolving all privacy-related concerns promptly and transparently. Where you are not satisfied with our response, you may have the right to lodge a complaint with the relevant supervisory authority under 92pkrg's international gaming license jurisdiction.